{"id":781,"date":"2023-10-25T00:12:36","date_gmt":"2023-10-25T00:12:36","guid":{"rendered":"https:\/\/iestphatunsoras.edu.pe\/2023-2\/?page_id=781"},"modified":"2026-09-08T01:09:52","modified_gmt":"2026-09-07T17:09:52","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/manu.portales.eas.org.pe\/?page_id=781","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"781\" class=\"elementor elementor-781\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66112ac5 e-con-full e-flex e-con e-parent\" data-id=\"66112ac5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d577fd6 elementor-widget elementor-widget-text-editor\" data-id=\"3d577fd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"epam-reclamos\">\n\n    <style>\n        .epam-reclamos {\n            --azul: #07518b;\n            --azul-oscuro: #05345f;\n            --azul-claro: #eaf5fc;\n            --celeste: #159bd7;\n            --naranja: #f28b2d;\n            --texto: #334a59;\n\n            width: 100%;\n            padding: 45px 25px;\n            box-sizing: border-box;\n\n            background:\n                radial-gradient(circle at 5% 5%, rgba(21,155,215,.10), transparent 30%),\n                linear-gradient(180deg, #ffffff, #f6fbfe);\n\n            font-family: \"Segoe UI\", Arial, sans-serif;\n        }\n\n        .epam-reclamos__container {\n            width: 100%;\n            max-width: 1150px;\n            margin: auto;\n        }\n\n        .epam-reclamos__intro {\n            text-align: center;\n            max-width: 850px;\n            margin: 0 auto 35px;\n        }\n\n        .epam-reclamos__tag {\n            display: inline-block;\n            padding: 7px 15px;\n            margin-bottom: 12px;\n\n            border-radius: 30px;\n            background: #e8f4fb;\n\n            color: var(--azul);\n            font-size: 12px;\n            font-weight: 800;\n            letter-spacing: .6px;\n        }\n\n        .epam-reclamos__intro h2 {\n            margin: 0 0 14px;\n\n            color: var(--azul-oscuro);\n            font-size: clamp(28px, 4vw, 40px);\n            line-height: 1.2;\n        }\n\n        .epam-reclamos__intro p {\n            margin: 0 0 12px;\n\n            color: var(--texto);\n            font-size: 15px;\n            line-height: 1.75;\n        }\n\n        .epam-reclamos__intro strong {\n            color: var(--azul);\n        }\n\n        .epam-reclamos__content {\n            display: grid;\n            grid-template-columns: .8fr 1.2fr;\n            gap: 30px;\n            align-items: stretch;\n        }\n\n        \/* IMAGEN *\/\n        .epam-reclamos__image {\n            display: flex;\n            align-items: center;\n            justify-content: center;\n\n            padding: 25px;\n\n            background: #ffffff;\n\n            border: 1px solid #dceaf2;\n            border-radius: 20px;\n\n            box-shadow: 0 12px 30px rgba(5, 63, 105, .10);\n        }\n\n        .epam-reclamos__image a {\n            display: block;\n            text-decoration: none;\n        }\n\n        .epam-reclamos__image img {\n            display: block;\n\n            width: 100%;\n            max-width: 310px;\n            height: auto;\n\n            margin: auto;\n\n            border-radius: 15px;\n\n            transition: transform .3s ease;\n        }\n\n        .epam-reclamos__image a:hover img {\n            transform: scale(1.04);\n        }\n\n        \/* INFORMACI\u00d3N *\/\n        .epam-reclamos__info {\n            display: flex;\n            flex-direction: column;\n            gap: 15px;\n        }\n\n        .epam-reclamos__card {\n            padding: 20px 22px;\n\n            background: #ffffff;\n\n            border: 1px solid #dceaf2;\n            border-radius: 15px;\n\n            box-shadow: 0 7px 20px rgba(5, 63, 105, .07);\n\n            transition:\n                transform .25s ease,\n                box-shadow .25s ease;\n        }\n\n        .epam-reclamos__card:hover {\n            transform: translateY(-3px);\n            box-shadow: 0 12px 25px rgba(5, 63, 105, .11);\n        }\n\n        .epam-reclamos__card h3 {\n            display: flex;\n            align-items: center;\n            gap: 9px;\n\n            margin: 0 0 9px;\n\n            color: var(--azul-oscuro);\n            font-size: 18px;\n        }\n\n        .epam-reclamos__number {\n            width: 29px;\n            height: 29px;\n\n            flex: 0 0 29px;\n\n            display: inline-flex;\n            align-items: center;\n            justify-content: center;\n\n            border-radius: 8px;\n\n            background: linear-gradient(135deg, var(--azul), var(--celeste));\n\n            color: #ffffff;\n            font-size: 13px;\n            font-weight: 800;\n        }\n\n        .epam-reclamos__card p {\n            margin: 0;\n\n            color: #536874;\n            font-size: 14px;\n            line-height: 1.7;\n        }\n\n        \/* AVISO *\/\n        .epam-reclamos__notice {\n            margin-top: 25px;\n            padding: 18px 20px;\n\n            background: var(--azul-claro);\n\n            border-left: 4px solid var(--naranja);\n            border-radius: 11px;\n\n            color: #425c6b;\n            font-size: 14px;\n            line-height: 1.7;\n        }\n\n        \/* BOT\u00d3N *\/\n        .epam-reclamos__action {\n            margin-top: 25px;\n            text-align: center;\n        }\n\n        .epam-reclamos__btn {\n            display: inline-flex;\n            align-items: center;\n            justify-content: center;\n            gap: 10px;\n\n            min-width: 240px;\n\n            padding: 15px 26px;\n\n            border-radius: 12px;\n\n            background: linear-gradient(\n                135deg,\n                var(--azul-oscuro),\n                var(--azul),\n                var(--celeste)\n            );\n\n            color: #ffffff !important;\n\n            font-size: 14px;\n            font-weight: 800;\n\n            text-decoration: none !important;\n\n            box-shadow: 0 9px 22px rgba(5, 81, 139, .22);\n\n            transition:\n                transform .25s ease,\n                box-shadow .25s ease;\n        }\n\n        .epam-reclamos__btn:hover {\n            transform: translateY(-3px);\n            color: #ffffff !important;\n\n            box-shadow: 0 13px 28px rgba(5, 81, 139, .30);\n        }\n\n        .epam-reclamos__btn span {\n            font-size: 19px;\n        }\n\n        .epam-reclamos__email {\n            margin-top: 14px;\n            text-align: center;\n\n            color: #637683;\n            font-size: 13px;\n        }\n\n        .epam-reclamos__email a {\n            color: var(--azul) !important;\n            font-weight: 700;\n            text-decoration: none !important;\n        }\n\n        .epam-reclamos__email a:hover {\n            color: var(--naranja) !important;\n        }\n\n        @media (max-width: 800px) {\n            .epam-reclamos__content {\n                grid-template-columns: 1fr;\n            }\n\n            .epam-reclamos {\n                padding: 35px 16px;\n            }\n        }\n\n        @media (max-width: 480px) {\n            .epam-reclamos__intro h2 {\n                font-size: 27px;\n            }\n\n            .epam-reclamos__card {\n                padding: 17px;\n            }\n\n            .epam-reclamos__btn {\n                width: 100%;\n                min-width: 0;\n                box-sizing: border-box;\n            }\n        }\n    <\/style>\n\n\n    <div class=\"epam-reclamos__container\">\n\n        <!-- ENCABEZADO -->\n        <div class=\"epam-reclamos__intro\">\n\n            <span class=\"epam-reclamos__tag\">\n                CANALES DE ATENCI\u00d3N\n            <\/span>\n\n            <h2>Reclamos y Quejas<\/h2>\n\n            <p>\n                Conoce los canales de atenci\u00f3n que ponemos a tu disposici\u00f3n\n                ante quejas, denuncias o sugerencias de los usuarios del\n                <strong>IESTP EPAMET<\/strong>.\n            <\/p>\n\n            <p>\n                Estamos para prevenir la vulneraci\u00f3n de los derechos de los\n                usuarios del sector educaci\u00f3n. Puedes comunicarte de lunes\n                a viernes de <strong>8:00 a.m. a 4:00 p.m.<\/strong>\n            <\/p>\n\n            <p>\n                Recuerda, cada d\u00eda estamos para aprender y mejorar juntos.\n            <\/p>\n\n        <\/div>\n\n\n        <div class=\"epam-reclamos__content\">\n\n            <!-- IMAGEN -->\n            <div class=\"epam-reclamos__image\">\n\n                <a href=\"https:\/\/manu.portales.eas.org.pe\/reclamos\/\"\n                   aria-label=\"Ir al formulario de reclamos\">\n\n                    <img decoding=\"async\"\n                        src=\"https:\/\/manu.portales.eas.org.pe\/wp-content\/uploads\/2024\/07\/i1.jpg\"\n                        alt=\"Reclamos y Quejas IESTP EPAMET\"\n                    >\n\n                <\/a>\n\n            <\/div>\n\n\n            <!-- INFORMACI\u00d3N -->\n            <div class=\"epam-reclamos__info\">\n\n                <div class=\"epam-reclamos__card\">\n\n                    <h3>\n                        <span class=\"epam-reclamos__number\">1<\/span>\n                        \u00bfQu\u00e9 es un Reclamo?\n                    <\/h3>\n\n                    <p>\n                        Se realiza cuando el usuario no se encuentra conforme\n                        con el servicio recibido por parte de la instituci\u00f3n.\n                    <\/p>\n\n                <\/div>\n\n\n                <div class=\"epam-reclamos__card\">\n\n                    <h3>\n                        <span class=\"epam-reclamos__number\">2<\/span>\n                        \u00bfQu\u00e9 es una Queja?\n                    <\/h3>\n\n                    <p>\n                        Es la manifestaci\u00f3n de malestar o descontento relacionado\n                        con la atenci\u00f3n recibida o con alg\u00fan aspecto del servicio\n                        brindado por la instituci\u00f3n.\n                    <\/p>\n\n                <\/div>\n\n\n                <div class=\"epam-reclamos__card\">\n\n                    <h3>\n                        <span class=\"epam-reclamos__number\">3<\/span>\n                        \u00bfC\u00f3mo presentarlo?\n                    <\/h3>\n\n                    <p>\n                        Puedes registrar tu reclamo o queja a trav\u00e9s de nuestro\n                        canal virtual disponible para los usuarios del\n                        IESTP EPAMET.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <!-- AVISO -->\n        <div class=\"epam-reclamos__notice\">\n\n            <strong>Importante:<\/strong>\n            tus reclamos pueden registrarse las 24 horas del d\u00eda,\n            los 7 d\u00edas de la semana. Si el registro se realiza fuera\n            del horario laboral, ser\u00e1 considerado al siguiente d\u00eda\n            h\u00e1bil para el inicio de su tr\u00e1mite.\n\n        <\/div>\n\n\n        <!-- BOT\u00d3N PRINCIPAL -->\n        <div class=\"epam-reclamos__action\">\n\n            <a\n                href=\"https:\/\/manu.portales.eas.org.pe\/reclamos\/\"\n                class=\"epam-reclamos__btn\"\n            >\n                PRESENTAR RECLAMO O QUEJA\n                <span>\u2192<\/span>\n            <\/a>\n\n        <\/div>\n\n\n        <!-- CORREO -->\n        <div class=\"epam-reclamos__email\">\n\n            \n      \n            <\/a>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CANALES DE ATENCI\u00d3N Reclamos y Quejas Conoce los canales de atenci\u00f3n que ponemos a tu disposici\u00f3n ante quejas, denuncias o sugerencias de los usuarios del IESTP EPAMET. Estamos para prevenir la vulneraci\u00f3n de los derechos de los usuarios del sector educaci\u00f3n. Puedes comunicarte de lunes a viernes de 8:00 a.m. a 4:00 p.m. Recuerda, cada&#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-781","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/manu.portales.eas.org.pe\/index.php?rest_route=\/wp\/v2\/pages\/781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/manu.portales.eas.org.pe\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/manu.portales.eas.org.pe\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/manu.portales.eas.org.pe\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/manu.portales.eas.org.pe\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=781"}],"version-history":[{"count":27,"href":"https:\/\/manu.portales.eas.org.pe\/index.php?rest_route=\/wp\/v2\/pages\/781\/revisions"}],"predecessor-version":[{"id":4727,"href":"https:\/\/manu.portales.eas.org.pe\/index.php?rest_route=\/wp\/v2\/pages\/781\/revisions\/4727"}],"wp:attachment":[{"href":"https:\/\/manu.portales.eas.org.pe\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}